Ticketing InstantKB boosts a number of powerful ticketing features to save agents times and help agents quickly respond to every customer question.
Multi Channel InstantKB can monitor multiple inbound support channels and pull every customer question from these channels into a single, searchable dashboard.
Self Service InstantKB supports the publishing of articles, FAQs or product documentation all 100% mobile ready and accessible 24/7 to your customers & agents.
Automation Route inbound support tickets from any channel to the right agent or automatically escalate tickets if they don't receive a speedy response.
Flexibility Extend InstantKB to publish your own unique support content through custom content tabs or capture & manage unique issues through custom ticket tabs.
CRM InstantKB offers several features to help you organize & keep track of the customers who contact you through any support channel.
Reporting InstantKB features several search, content & ticketing reports to help you track, streamline and improve the support you offer.
Security InstantKB boosts a number of enterprise level security options to help you secure your data and control access to your InstantKB installation.

Our Products

We craft beautiful software to help businesses build & support great products

customer Support

InstantKB

Deliver awesome self service & inbound customer support

Learn More

Customer Community

InstantForum

Forum software to help you shape & support your products.

Learn More

Latest Updates

Free PDF Guide

12 tips to help you deliver great customer support and keep your customers happy

View Online

Latest Release Notes

What's New In InstantFrum 2016

Learn More

What's New In InstantKB 2016

Learn More

Blog

Show More

Support

Show More

Community

Show More

What Our Customers Say

Recently integrated both applications into a .NET project. Support was very quick and helped me get up and running. I was able to easily tweak the app's to meet my needs. Totally recommended.

Carl Savillo
Omnitec Solutions, Inc - more...
Although Microsoft has a sample forum at www.asp.net, it is decidedly NOT ready for prime time yet. After surveying the landscape, I settled on InstantForum. I think we're going with this forum software for the long run.

Mike Gunderloy
Developer Central - more...
Thank you SO much sir! I have posted a message in the forum regarding the great work you have done. Your customer service is way beyond what is expected.

Jim Culver
yBlocksForever - more...

Start Your Free 30 Day Trial

On-Premise

Try our software on your own servers. Ideal for those who wish to modify code or integrate our products into an existing web site.

DOWNLOAD

Cloud Hosted

Try our software in our fully managed Windows Azure hosting environment. Ideal for those who don't want to install or worry about hardware or IT.

SIGN UP

Feedback